Terms of Service

I reserve the right to change, update or replace these Terms of Service at any time.

Copyright

The website is owned by Tina McKenzie. Please be aware that Tina McKenzie holds all rights to all artwork that appears on this website including sold and unsold originals, commissions etc. Without her written permission her artwork cannot be resold or reproduced for profit.

Pricing

The prices of products are correct at the time of publication on the website.

We reserve the right to change prices on our website without prior notification.

Shipping Delays  

If I am unable to fulfil your order immediately, I will inform you with details of any delays or issues there may be. If I am unable to contact you I will cancel your order. Any payments already made will be refunded.

Responsibility of the customer

All information given on your order form must be complete and accurate. If information given by the customer is incomplete or incorrect the customer will be liable for any costs involved in resolving the matter.

Website errors, inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies or commissions that may relate to artwork or product descriptions, pricing, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or commissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Deliveries

We try to dispatch all orders within 72 hours, although sometimes this may take up to 7 days.

International deliveries

Internationally each piece is priced according to its individual destination.

Please note, all shipment times outside of New Zealand are estimates only. We cannot be held responsible for any delays once the item has left the premises or the inability to deliver to the address provided.

Any issues with regards to delivery must be raised within 7 days of receipt of the goods.

Shipping rates vary depending on weight.

Returns Policy

In the unlikely event you are unhappy with your piece or have a change of heart, we offer a full refund up to 14 days after receipt. Please email before returning your purchase include your name, order reference, postal address and reason for return. Postage instructions will be sent to you on receipt of your email. Once the items have arrived back with me in their original undamaged condition, I aim to process your refund within 7 working days - customer pays return shipping.

We cannot accept any responsibility for items lost during the return shipping. Please make sure the correct postage is paid as any returns sent with incorrect postage may not reach us and the refund will not be completed.